Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are non-returnable. Perishable goods such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

cancellations

If you have placed an order with us and are eligible for cancellation, please note that a $5.00 restocking fee applies to the order

Other disposables:
gift cards
downloadable software products
Some health and personal care items

In order to complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds will be given (if applicable).
Book with clear signs of wear
Opened CD, DVD, VHS tape, software, video game, cassette or vinyl disc
Any item not in its original condition is damaged or missing parts for reasons not attributable to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you're approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Delay or loss of refund (if applicable)
If you have not received a refund, please check your bank account again.
Then contact your credit card company. It may take some time to officially release a refund.
Next, contact your bank. Some processing time is usually required before the refund is issued.

ett@excellment.shop

Promotional products (as applicable)
Only the right -priced goods can be refunded. Unfortunately, the promotional goods cannot be refunded.

Exchange (if applicable)

ett@excellment.shop

gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to you upon receipt of the returned item.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will notify you of your return.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, it may take a different amount of time for your exchanged product to reach you.

If you are shipping an item over $75, you should use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.